E-banking transactions: need to worry more

4 min read

The Department of Information Security, Ministry of Information and Communications forecasts that one of the five prominent cyber attack trends in 2021 will be that online phishing attacks are still complicated, increasing both in number and direction.

Report on cybersecurity of Vietnam BKAV Company also shows that, in 2020 alone, hundreds of billions of VND were appropriated by hackers through cyber security attacks related to banks, of which are mainly theft. OTP user transaction codes. In particular, in the days bordering on the Lunar New Year, there were many warnings about online fraudulent attacks against bank customers. Accordingly, CyRadar Information Security JSC issued a warning against two groups of attacks targeting users of 27 banks and e-wallets through fraudulent websites.

Banks also repeatedly sent warnings about forms of bank impersonation to trick customers into logging into websites to fake e-banking information …


The common trick of fraudsters is still sending SMS messages, or social networks like Facebook, Zalo with a link to a fake website with a logo, the interface is similar to the real website / e-banking application. Bank, customers are required to access and confirm transaction information such as phone number, password … After entering information, all account information of the customer will be controlled by the fraudster, thereby leading to the appropriation of money in the account easily. Some other tactics are also used by target groups to deceive such as: impersonating bank staff to call and asking customers to provide account information, password, OTP authentication code … to solve problems trying to arise; Forging investigation agency informs customers of troubles and requests money transfer to serve investigation; or forge a bank to announce the winnings to customers and request payment of bonus fees …

This is not the first time that these types of fraud have appeared, but it is worrying that there are still many customers who are trustworthy and ignorant, but let damage to their property, especially serious. Rather than revealing personal information, at that time there is a “cry”, the bank is also very difficult.

It is recommended by many banks that customers only access the bank’s official website, usually to be registered as domain name (.vn) or (.com.vn); absolutely do not access links sent via text messages or unknown email of unknown origin. The content of email (e-mail) is also noted by banks, customers must carefully consider, if there are abnormal signs such as spelling errors, inconsistent font errors … then it is very likely that the email is fake. appearance. In the warning of some banks also emphasized, the bank never requires customers to provide confidential information of any kind.

Talking to the reporter, Mr. Ngo Tan Vu Khanh – Director of Kaspersky Indochina said: cybercriminals are becoming more and more sophisticated, even using a foreign number to fake a bank in Vietnam to cheat. . It is still the old form when using SMS to display the bank’s name, stealing information to control the account, but will be “reported” in many forms to avoid customers, especially for customers with habits. used to skimming the information sent to messages. According to Mr. Khanh, customers should not rush to reply or follow the content of the message if sent. It is necessary to contact the customer care switchboard of that bank directly to check the information.

Not only warning, banks have also been implementing many solutions to protect customers and minimize risks when trading on the network environment. Most recently, SHB marked the first bank to distribute CyberGuard insurance, a network security insurance product of Saigon – Hanoi Insurance Company (BSH). According to Mr. Do Quang Vinh – Deputy Director of SHB Retail Banking, this is a risk-sharing product during online transactions and purchases with customers with common cases such as being tampered with. unauthorized transactions lead to loss of money, electronic assets; being scammed on the online shopping channel, leading to the loss of money or goods … The convenience point is that customers can enjoy this insurance after just one minute of online registration and claim compensation when facing cybersecurity risks within 36 hours.

Or like MB, this bank is one of the few banks that use technology for digital banking transactions through the fact that customers use a different mobile device (not the original registered device). must scan the QR code to identify the type of transaction as well as the owner doing the transaction …

In addition, eKYC technology has been and is being deployed by Vietnamese banks, which will help improve security such as: TPBank, VPBank, HDBank, VietinBank, SHB … In the middle of December 2020, MSB launched a bank. pure TNEX number and one of the first banks to allow opening accounts completely online via TNEX application on smartphones with eKYC technology. Previously, in November 2020, VIB launched one of the comprehensive digital bank accounts when the entire process of opening and using accounts was done online …

Source: ndh.vn – Translated by fintel.vn